It also applies even if you’re not one of our customers and you interact with us, such as by:
We are J & P Associates Ltd and trade as J P Associates.
We want to make sure that any personal information we hold about you is up to date. So, if you think your personal information is inaccurate, you can ask us to correct or remove it at no charge to you. Please contact our Customer Services team to do this.
Under the Data Protection Act 1998, you have a right to know what personal information we hold about you. If you'd like a copy of the information you are entitled to please write to DPO, J P Associates, P.O.Box 57, Market Harborough, Leicestershire, LE16 7ZJ, clearly identifying yourself and the information you require. We may charge you £10 to cover the cost of processing your request and supplying your information to you. We will ask you to provide identification to ensure we do not disclose your information to the wrong people.
If you would prefer not to receive marketing from us, simply let us know at any time by contacting us as above or by following the opt out instructions in the relevant communication. Please note that this will not stop you from receiving relevant service and billing information from us.
Please note that it may take up to 120 hours to process your opt out request.
You can also make choices about the cookies and targeted advertising. For more information about this, please refer to our section on cookies.
You have the right to access and update the personal information we hold about you. You can also choose when and how we communicate with you and can opt out of marketing messaging at any time.
The personal information we collect depends on the services you have. We’ve explained the different ways we use your personal information below.
To provide you with services
We’ll use your personal information to provide you with the services.
We use this information to meet contractual obligations we have to you
Because it is in your and our interests as a business to use your
We’ll use your personal information if we consider it is in our legitimate business interests
identify, and let you know about services that interest you
To market to you and to identify services that interest you
Where we have consent we’ll use your personal information to send you direct marketing.
To develop our business and build a better understanding of what our
To train our staff to provide you with services
To meet our legal and regulatory obligations, including law enforcement
We might have to release personal information about you to meet our legal and regulatory obligations
Under investigatory powers legislation, we might have to share your personal information to government or law-enforcement agencies, such as the police
We use your personal information in several ways, depending on the services you use. Your personal information also lets us detect and prevent crimes such as fraud.
We don’t share your personal information with anyone else except in the circumstances highlighted below.
We use other providers (for example Solicitors) to carry out services on
our behalf or to provide services to you.
Where we use another organisations, we will still control your personal information. We have strict controls in place to make sure it’s properly protected.
We only hold your personal information in the UK and EU/EAA
When sharing with other service providers, we make sure your personal data is protected as far as reasonably possible.
We have strict security measures to protect your personal information. We may check your identity when you get in touch with us and follow our security procedures. We apply suitable technical measures, such as encryption, to protect your information.
Your personal information is protected by strict security measures and only kept for the amount of time required by the circumstances under which we hold it.
You can get in touch with our data protection office by writing to them at the address below and mark it for the attention of DPO.
J P Associates
If you want to make a complaint on how we have handled your personal information, please contact the DPO who will investigate the matter and report back to you. If you are still not satisfied after our response or believe we are not using your personal information in line with the law, you also have the right to complain to the Information Commissioner - https://ico.org.uk/.
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